Absolutely! No appointment is required to shop our comfort, fashion, and orthopedic footwear.

No, a prescription is not required for assessment or fabrication. However, most insurance companies do require one for reimbursement.

Yes! As Certified Pedorthists, we work directly with these providers. Just bring the appropriate paperwork and we’ll handle the rest.

Custom orthotics are $525 and include a full assessment, casting, fabrication, and fitting. They are final sale and non-refundable.

Typically 1-2 weeks from assessment to pickup.

Yes, we do all modifications in-house. Speak to our team for options.

Most services are covered with a proper prescription. We provide all the documentation you need to submit your claim.

No, there is no direct billing for the services we provide. Clients must pay then submit the provided paperwork to their insurance provider.

Yes, sale and clearance items are final sale and non-refundable.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

There is no restocking fee associated with returns, although the return shipping costs are the responsibility of the customer.

You may return unworn shoes within 14 days for in-store purchases, or 30 days from arrival
date for online orders.
● Exchanges allowed up to 30 days from purchase.
● Shoes must be clean, undamaged, and not worn outside.
● Original receipt or proof of purchase is required, and the same form of payment used.
● Sale and clearance items are final sale and non-refundable.
● No restocking fee

● All return shipping costs are the responsibility of the purchaser


Custom Products: Custom orthotics, custom footwear, custom bracing, and modified shoes are non-refundable as they are made specifically for your needs.
Our store address is our return address as well: 10805 82 Ave NW, Edmonton, AB T6E 2B2